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Frequently Asked Questions
Please find below some frequently asked questions:
Please find below information to help you make the best possible choice in choosing a cleaning company:
Q: What precautions are you taking in the light of the coronavirus pandemic
A: Please see our dedicated page and Our Coronavirus Reassurance Promise
Q: Who will be cleaning my carpets/upholstery?
A: I am the owner/operator. From inspection to cleaning I undertake all aspects. I am fully insured and trained to the highest standards
Q: Is your service guaranteed?
A: We always strive to remove as many spots and stains as possible and if there’s something which may be an issue we will always bring it to your attention. If for whatever reason after this you’re still unhappy we will happily re’ clean the affected area for free
Q: What areas do you cover?
A: We cover all of Shropshire, Shrewsbury and Telford.
Q: Are your solutions safe?
A: We use a variety of products. We try to source products which are safe to use around people and animals and classed as green safe or Eco-friendly. Please note, It is sometimes necessary to use products outside this bracket in order to achieve a suitable clean
Q: How much do you charge?
A: We charge by the sq yd for carpets and by the seat for upholstery and also have an £85 minimum charge for local work. Whilst we may charge slightly more than some of our competitors, what we can assure you is you’ll receive 5* customer service and aftercare long after we’ve gone. We offer a service which many just don’t offer and many customers come back to us purely for this. So before moving on, give us a call, you may be pleasantly surprised!
For more information visit our main website @ www.jlcarpetcleaning.co.uk
Our promise to you.
- 100% satisfaction.
- Eco friendly cleaning.
- Fully trained and insured.
- Premium customer service at competitive prices.
- Guaranteed prompt, reliable professional service by us.
- Truckmount deep cleaning (or known as carpet steam cleaning).
- Child and pet safe products, with no harsh chemicals or shampoos.