This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.jlcarpetcleaning.co.uk or www.carpetcleaningtelford.co.uk

PERSONAL INFORMATION WE COLLECT

When you visit the Site we automatically collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including browser type, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When you visit our Site and fill in a contact form, call, email or text us. We collect the customer information to be able to complete a job booking:

– full customer name or business name
– full address and postcode
– contact email address
– phone numbers

We do not store your information if no booking is made. All details are deleted.

We refer to this automatically-collected information as “Customer Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and customer Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the customer Information that we collect to fulfill any bookings placed through the Site (including providing you with invoices and/or order confirmations). Additionally, we use this customer Information to:

– Communicate with you
– Marketing 

Receiving these is based on your preferences you have shared with us at point of sale. When a booking takes place at point of sale we will offer you the option to Opt in or Opt out of continuing for us to hold your information, communicating and providing marketing. This is recorded on your paperwork and an the option recorded on our electronic copies of the invoices

We use the Device Information that we collect to help us to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We do not share your Personal Information with third parties. Only if required to do so by law. We do use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

DATA RETENTION

When you place an order through the Sites, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@jlcarpetcleaning.co.uk or by mail using the details provided below:

128 coronation drive, donnington, telford, Shropshire, TF2 8HZ, United Kingdom